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Operations Management: Processes and Supply Chains, 12th Edition by Larry P. Ritzman, Manoj K. Malhotra, Lee J. Krajewski

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Enterprise Resource Planning

An enterprise process is a companywide process that cuts across functional areas, business units, geographic regions, product lines, suppliers, and customers. Enterprise resource planning (ERP) systems are large, integrated information systems that support many enterprise processes and data storage needs. By integrating the firm’s functional areas, ERP systems allow an organization to view its operations as a whole rather than having to try to put together the different information pieces produced by its various functions and divisions. Today, ERP systems are being used by traditional brick-and-mortar organizations such as manufacturers, restaurants, hospitals, and hotels, as well as by Internet companies that rely ...

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