January 2018
Intermediate to advanced
480 pages
236h 9m
English
book
Operations Management: Processes and Supply Chains, 12th Edition
by Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Content preview from Operations Management: Processes and Supply Chains, 12th Edition
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Part 1 Managing Process
2 Process Strategy and Analysis
Learning Goals
After reading this chapter, you should be able to:
Understand the process structure in services and how to position a service process on the customer-contact matrix.
Understand the process structure in manufacturing and how to position a manufacturing process on the product-process matrix.
Explain the major process strategy decisions and their implications for operations.
Discuss how process decisions should strategically fit together.
Compare and contrast the two commonly used strategies for change, and understand a systematic way to analyze and improve processes.
Discuss how to define, measure, and analyze processes.
Identify the commonly used approaches for effectively ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.