After reading this chapter, you should be able to:
Identify the major causes of disruptions in a supply chain.
Explain the implications of additive manufacturing as a disruptive technology on supply chain operations.
Describe the four major nested processes in the new service or product development process.
Explain the five major nested processes in the supplier relationship process and use total cost analysis and preference matrices to identify appropriate sources of supply.
Identify the four major nested processes in the order fulfillment process and use the expected value decision rule to determine the appropriate capacity of logistic resources.
Define the three major nested processes in the customer ...