ServiceNow Application Development

Creating a new role

In ServiceNow, roles are used to limit and control access to features in applications and modules. Once access to an application or module has been restricted by a role, any user group or user assigned to the role are granted access.

We can create a new role in the Roles modules under the User Administration application. The Roles modules will list all roles currently defined in the instance. Roles are stored in a system table named sys_user_role:

1. Click on the New button to bring up the New Record form and enter a name for your new role. In our case, we will set the new role as servers and click on the Submit button.