- New record: A module that opens up a web form is referred to as a New record module. Clicking on many modules in ServiceNow, including the Create New navigation link under the Incident application, opens up a form like the one shown in the following screenshot, which allows you to insert a new record to a specified table. Every New record module is linked to a table in to which new and existing records are either inserted or updated. For example, the New record form of the Incident table, as shown in the following screenshot, can be used to insert new records into the Incident table:
- List of records: Any navigation link that ...
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