ServiceNow Application Development

Scripting to override field values

Open the entry for the priority field map property again and check the Use source script field. As shown in the following screenshot, the Source script field will now be visible:

Use the following code in the Source script field:

answer = (function transformEntry(source) { 
     
  if(source.u_priority.nil()) 
    return "3 - Moderate"; // return the value to be put into the target field 
  else 
    return source.u_priority; // return the value to be put into the target field 
})(source); 

In the preceding code, we have used the source GlideObject object available to us to check the value of the u_priority (priority) field in ...