September 2017
Intermediate to advanced
408 pages
9h 25m
English
Dot-walking is a concept within ServiceNow that enables you to drill down to records, as in the Filter UI. When you are in the List of Records modules page, you usually end up using the Filter UI. The Filter UI lists all columns in the table. Like the Incident table, it lists Number, short description, created date, caller, and so on. Suppose we want to list all incidents by a Caller named Joe Employee. Using the Filter UI, it is quite easy to do this - simply select the Caller field as one of the filters and set the search value as Joe Employee:

But what if we want to list records based on Callers who are from the sales department? ...
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