September 2017
Intermediate to advanced
408 pages
9h 25m
English
The configuration management application in ServiceNow is used to build and maintain the logical service configurations of the infrastructure and applications that support a service. In order to build applications surrounding the configuration management application, it is important to understand the architecture of the configuration management tables.
The logical service configurations are stored in the Configuration Management Database (CMDB), and are mapped to the physical inventory in your organization. The CMDB consists of entities called configuration items (CI). A CI may be:
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