The configuration management application in ServiceNow is used to build and maintain the logical service configurations of the infrastructure and applications that support a service. In order to build applications surrounding the configuration management application, it is important to understand the architecture of the configuration management tables.
The logical service configurations are stored in the Configuration Management Database (CMDB), and are mapped to the physical inventory in your organization. The CMDB consists of entities called configuration items (CI). A CI may be:
- A physical entity: Such as a computer or router
- A logical entity: Such as an instance of a database
- Conceptual: Such as a payroll ...