ServiceNow Application Development

Creating a new group

A group in ServiceNow is a collection of users who share a common function within the organization. Creating and managing groups needs to be taken seriously as it can impact security and affect the end user's experience. Members of groups may perform tasks such as approving catalog requests, resolving incidents, or receiving email notifications.

Once we have created a new user, we need to create a new group and assign it to the new user. User groups are stored in a system table named sys_user_group, as shown in the following screenshot:

1. In the User Administration application, click on the Groups module to list all groups ...