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The Little Book of Big Decision Models by Dr. Jim McGrath

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MODEL 1

TOWNSEND’S RULES OF DECISION MAKING

Use this to remind you of the need to make decisions quickly.

Robert Townsend was CEO of Avis Rent-a-Car and wrote the biggest selling management book of the 1970s, Up the Organization. His book was an irreverent look at management practices in the USA at the time, but behind his humour was a very sharp business brain honed by years of experience.

TOWNSEND SUGGESTED THAT WHEN IT CAME TO DECISION MAKING:

Decisions should be taken at the lowest level possible in the organisation.

There are only two types of decision: those that can be made quickly because they are cheap and easy to correct and those that should only be taken after due consideration because they are expensive and difficult to correct. ...

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