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The Little Book of Big Decision Models by Dr. Jim McGrath

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MODEL 37

HERSEY AND BLANCHARD: THE SITUATIONAL LEADERSHIP MODEL (THE FIRST 11)

Use this as your default management approach.

Every manager wants to know, ‘What’s the best way to manage my staff?’ There are of course many answers but for busy managers Ken Blanchard and Paul Hersey’s Situational Leadership Model provides a simple and excellent guide to management.

Hersey and Blanchard suggest that when allocating a task to someone it’s essential to identify the level of direction and support they need. Direction relates to the amount of guidance the person requires to do the job. The nuts and bolts stuff. Support relates to the amount of reassurance they require, e.g. if the person lacks confidence the manager provides the support they need. ...

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