MODEL 38

MANZONI AND BARSOUX: HOW MANAGERS SET STAFF UP TO FAIL

Use this to avoid making early and probably unfair decisions about a person’s abilities.

Managers constantly make judgements/decisions about their staff. Once a judgement has been arrived at it can be very difficult to change. Jean-François Manzoni and Jean-Louis Barsoux’s model shows how easily a manager can score an own goal and destroy any chance that an employee may have of making a positive impact on the organisation. In many respects their model is based on what can go wrong when the Leader Member Exchange Theory (see Model 39) is misused.

A MANAGER FORMS A PREMATURE JUDGEMENT ABOUT AN EMPLOYEE BASED ON:

Their own personal like/dislike of the person.

An early error made ...

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