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The Little Book of Big Decision Models by Dr. Jim McGrath

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MODEL 21

GOLEMAN: USING EMOTIONAL INTELLIGENCE TO MAKE BETTER DECISIONS

Use this to help you understand better the likely reaction of stakeholders to your decisions.

Daniel Goleman’s work on emotional intelligence (EI) resides very much on the right of Tannenbaum and Schmidt’s (see Model 5) continuum of decision-making styles.

GOLEMAN’S FIVE CHARACTERISTICS OF EMOTIONALLY INTELLIGENT LEADERS AND EFFECTIVE DECISION MAKERS:

Self-awareness: Strong managers know their strengths and weaknesses, what they stand for and how others perceive and react to them. This knowledge provides the bedrock for their self-confidence which is essential for decision makers.

Self-regulation: Managers must be aware of what triggers irrational responses in them and ...

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