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The Little Book of Big Decision Models by Dr. Jim McGrath

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MODEL 41

THE FEEDBACK SANDWICH: DELIVERING NEGATIVE FEEDBACK

Use this whenever it is necessary to be critical of a person’s performance.

One of the more unpleasant tasks that managers have to do is deliver negative feedback to a member of staff. This can be made much less stressful if you make the right decisions about when, where and how it will be delivered.

The model outlined here is one that is popular in education where it is lovingly referred to as the ‘crap sandwich’.

THE FEEDBACK SANDWICH HAS THREE PARTS:

1. Start with something positive.

2. Deliver the negative feedback in a supportive manner (see Model 19).

3. Finish with something positive.

The approach is effective when delivering all forms of feedback, including poor time keeping/attendance, ...

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