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The Little Book of Big Decision Models by Dr. Jim McGrath

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MODEL 39

DANSEREAU, GRAEN AND HAGA: HOW MANAGERS SET STAFF UP TO SUCCEED

Use this to establish a strong bond with all members of staff.

Whereas Jean-François Manzoni and Jean-Louis Barsoux (see Model 38) see dividing staff into in- and out-groups as a disadvantage, Dansereau, Graen and Haga see it as desirable, provided certain safeguards are observed. They see Leader Member Exchange (LMX) as a way for managers to establish a mutually advantageous working relationship between managers and their staff.

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TO COMBAT THE DANGER OF CASTING SOMEONE INTO THE ‘OUT-GROUP’ MANAGERS SHOULD FOLLOW A THREE-STAGE PROCESS:

Stage 1 the stranger phase: In ...

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