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The Little Book of Big Decision Models by Dr. Jim McGrath

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MODEL 56

THE BLACK BOX MODEL

Use this to remind you that if outputs from a Black Box feel wrong you need to investigate, not just accept them.

The world is getting more complex by the day. We now use amazingly complicated machines/systems/constructs called Black Boxes in our daily lives without having a clue to how they actually work, e.g. do you understand the inner working of your sat nav? I’m guessing that you don’t. Yet we are willing to accept its outputs without question and occasionally people end up driving into a river.

It’s the same in business. We feed data into hugely complex systems, have little or no idea of what goes on within the Black Box (system) but are happy to accept the outputs as correct and act upon them.

Now most of ...

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