MODEL 19
THE FEEDBACK AND CRITICISM CONTINUUM
Use this to remind you that you can’t please all the people all of the time – so please yourself.
You need a thick skin to be a manager. Your staff, boss, customers, suppliers and a multitude of others will criticise you and call it feedback. So get used to it. But never allow negative feedback and criticism to undermine your confidence.
HOW TO USE IT
- Read in conjunction with Model 41.
- Insist that the feedback is given to you in private and that sufficient time is allowed.
- Take notes of what is said.
- Remember that the person giving feedback is not criticising you, they are criticising your actions. ...
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