MODEL 19

THE FEEDBACK AND CRITICISM CONTINUUM

Use this to remind you that you can’t please all the people all of the time – so please yourself.

You need a thick skin to be a manager. Your staff, boss, customers, suppliers and a multitude of others will criticise you and call it feedback. So get used to it. But never allow negative feedback and criticism to undermine your confidence.

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HOW TO USE IT

  • Read in conjunction with Model 41.
  • Insist that the feedback is given to you in private and that sufficient time is allowed.
  • Take notes of what is said.
  • Remember that the person giving feedback is not criticising you, they are criticising your actions. ...

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