October 2019
Beginner
426 pages
10h 44m
English
Content preview from Windows Server 2019 Administration Fundamentals - Second Edition
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Understanding the troubleshooting process
Among dozens of available methodologies, there exists a six-step troubleshooting model known as the detection method, which is used by Microsoft product support services engineers. The steps are as follows:
- Discover the problem by gathering as much technical information as possible.
- Evaluate system configuration by asking questions to determine whether any hardware, software, or network changes have been made recently.
- List or track possible solutions by isolating the problem through removing or disabling hardware or software components.
- Execute a plan through testing solutions, and, at the same time, ensure that you have a plan B too.
- Check the results. If the problem has not been solved, go back ...
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