Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company—and Revolutionized an Industry
by Marc Benioff, Carlye Adler
Notes
Part 1
[] Nicholas Carr, The Big Switch: Rewiring the World, from Edison to Google, New York: Norton, 2008, http://www.nicholasgcarr.com/bigswitch/.
[] The Yankee Group. "Mid-Market CRM Total Cost of Ownership: Noodling the Numbers," Customer Relationship Strategies, Vol. 3, No. 6, June 2001.
[] Gartner, Inc., "SaaS at the Forefront of the Consumerization of IT," May 8, 2007, http://www.gartner.com/DisplayDocument?id=505054&ref=g_sitelink.
Part 2
[] Don Clark, "Canceled Programs: Software Is Becoming an Online Service, Shaking Up an Industry—Users Tapping Applications on the Web Force Firms to Reconfigure Strategy—A Threat to Wintel's Power?" Wall Street Journal, July 21, 1999, A1.
[] Damien Cave, "Dot-Com Party Madness," Salon.com, ...
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