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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

2

Mastering Crucial Conversations

The Power of Dialogue

We (the authors) didn’t always spend our time noodling over crucial conversations. In fact, we started our research by studying a slightly different topic. We figured that if we could learn why certain people were more effective than others, then we could learn exactly what they did, clone it, and pass it on to others.

To find the source of success, we started at work. We asked people to identify who they thought were their most effective colleagues. In fact, over the past twenty-five years, we’ve asked over 20,000 people to identify the individuals in their organizations who could really ...

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Publisher Resources

ISBN: 9780071771320