September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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SUMMARY—MAKE IT SAFE
Step Out
When others move to silence or violence, step out of the conversation and Make It Safe. When safety is restored, go back to the issue at hand and continue the dialogue.
Decide Which Condition of Safety Is at Risk
• Mutual Purpose. Do others believe you care about their goals in this conversation? Do they trust your motives?
• Mutual Respect. Do others believe you respect them?
Apologize When Appropriate
• When you’ve clearly violated respect, apologize.
Contrast to Fix Misunderstanding
• When others misunderstand either your purpose or your intent, use Contrasting. Start with what you don’t intend or mean. Then explain what you do intend or mean.
Create a Mutual Purpose
• When you are at cross-purposes, use four ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.