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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

WHAT TO DO ONCE YOU STEP OUT

When you see that either Mutual Respect or Purpose is at risk, we’ve suggested that you shouldn’t ignore it. We’ve also argued that you should be able to find a way to both find Mutual Purpose and enjoy Mutual Respect—even with people who are enormously different.

But how? What are you supposed to actually do? We’ve shared a few modest ideas (mostly things to avoid), so let’s get into three hard-hitting skills that the best at dialogue use:

• Apologize

• Contrast

• Create a Mutual Purpose

Each skill helps rebuild either Mutual Respect or Mutual Purpose. First, we’ll study them in action. Then, we’ll see if they might help Yvonne get things back on track.

Where were you? You’re talking with a group of employees who ...

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Publisher Resources

ISBN: 9780071771320