September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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SHARE RISKY MEANING
Adding information to the pool of meaning can be quite difficult when the ideas we’re about to pour into the collective consciousness contain delicate, unattractive, or controversial opinions.
“I’m sorry, Marta, but people simply don’t like working with you. You’ve been asked to leave the special-projects team.”
It’s one thing to argue that your company needs to shift from green to red packaging; it’s quite another to tell a person that he or she is offensive or unlikable. When the topic turns from things to people, it’s always more difficult, and to nobody’s surprise, some people are better at it than others.
When it comes to sharing touchy information, the worst alternate between bluntly dumping their ideas into the pool ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.