September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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7
STATE My Path
How to Speak Persuasively, Not Abrasively
So far we’ve gone to great pains to prepare ourselves to step up to and master crucial conversations. Here’s what we’ve learned. Our hearts need to be in the right place. We need to pay close attention to crucial conversations—particularly when people start feeling unsafe—and restore safety when necessary. And heaven forbid that we should tell ourselves clever and unhelpful stories.
So let’s say that we are well prepared. We’re ready to open our mouths and start sharing our point of view. That’s right, we’re actually going to express our opinion. Now what?
Most of the time, we walk into a discussion and slide into ...
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