September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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SUMMARY—START WITH HEART
Here’s how people who are skilled at dialogue stay focused on their goals—particularly when the going gets tough.
Work on Me First, Us Second
• Remember that the only person you can directly control is yourself.
Focus on What You Really Want
• When you find yourself moving toward silence or violence, stop and pay attention to your motives.
• Ask yourself: “What does my behavior tell me about what my motives are?”
• Then, clarify what you really want. Ask yourself: “What do I want for myself? For others? For the relationship?”
• And finally, ask: “How would I behave if this were what I really wanted?”
Refuse the Fool’s Choice
• As you consider what you want, notice when you start talking yourself into a Fool’s Choice. ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.