September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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SHOWS A PATTERN
IT ISN’T A SINGLE PROBLEM. It’s that I keep having to talk with people about the same problem. I feel like I have to choose between being a nag and putting up with the problem. Now what?”
The Danger Point
Some crucial conversations go poorly because you’re having the wrong conversations. You talk to someone who is late for a meeting for the second time. Then the third. Your blood begins to boil. Then you bite your lip and give another gentle reminder. Finally, after your resentment builds up (because you’re telling yourself an ugly story), you become violent. You make a sarcastic or cutting comment and then end up looking stupid because the reaction seems way out of line given the minor offense.
If you continue ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.