September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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I NEED TIME TO CALM DOWN!
The Danger Point
Once you’ve become angry, it’s not always easy to calm down. You’ve told yourself an ugly story, your body has responded by preparing for a fight, and now you’re trying your best not to duke it out—only your body hasn’t caught up with your brain. So what do you do? Do you try to stay in dialogue even though your intuition tells you to back off and buy some time? After all, Mom said, “Never go to bed angry.”
The Solution
Okay, so your mom wasn’t exactly right. She was right by suggesting that you shouldn’t let serious problems go unresolved. She was wrong about always sticking with a discussion, no matter ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.