September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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TWO LEVERS
Over the years, people often tell us that the principles and skills contained in this book have helped them a great deal. But how? In what way can the printed word lead to important changes?
After watching people at home and at work, as well as interviewing them, we’ve learned that some people make progress by picking one skill that they know will help them get to dialogue in a current crucial conversation. But others focus less on skills and more on principles. For example, here are two high-leverage ways of getting started with increasing your capacity to get to dialogue by becoming more conscious of these two key principles.
Learn to Look. The first lever for positive change is Learn to Look. That is, people who improve their dialogue ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.