September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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DEALING WITH SOMEONE WHO BREAKS ALL THE RULES
WHAT IF THE PERSON you’re dealing with violates all of the dialogue principles most of the time—especially during crucial conversations?”
The Danger Point
When you look at a continuum of dialogue skills, most of us (by definition) fall in the middle. Sometimes we’re on and sometimes we’re off. Some of us are good at avoiding Sucker’s Choices; others are good at making it safe. Of course, you have the extremes as well. You have people who are veritable conversational geniuses. And now you’re saying that you work with (maybe live with) someone who is the complete opposite. He or she rarely uses any skills. What’s a person to do?
The danger, of course, is that the other person isn’t ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.