September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
DIALOGUE SKILLS ARE LEARNABLE
And now for the really good news. The skills required to master high-stakes interactions are quite easy to spot and moderately easy to learn. First consider the fact that a well-handled crucial conversation all but leaps out at you. In fact, when you see someone enter the dangerous waters of a high-stakes, high-emotion, controversial discussion—and the person does a particularly good job—your natural reaction is to step back in awe. “Wow!” is generally the first word out of your mouth. What starts as a doomed discussion ends up with a healthy resolution. It can take your breath away.
More important, not only are dialogue skills easy to spot, but they’re also fairly easy to learn. That’s where we’re going next. We’ve ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.