September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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REGRETTING SAYING SOMETHING HORRIBLE
SOMETIMES I LET A PROBLEM go for a long time, and then when I bring it up, I say something just awful. How do I recover from this?”
The Danger Point
When other people do things that bother us, and then we tell ourselves a story about how they’re bad and wrong, we’re setting ourselves up for an unhealthy conversation. Of course, when we tell ourselves an ugly story and then sit on it, it only gets worse. Stories left unattended don’t get better with time—they ferment. Then, when we eventually can’t take it anymore, we say something we regret.
The Solution
First, don’t repress your story. Use your STATE skills early on, before the story turns too ugly. Second, if you have let the problem build, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.