September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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SHOWS NO INITIATIVE
SOME MEMBERS OF MY WORK TEAM do what they’re asked, but no more. If they run into a problem, they take one simple stab at fixing it. But if their efforts don’t pay off, they quit.”
The Danger Point
Most people are far more likely to talk about the presence of a bad behavior than the absence of a good one. When someone really messes up, leaders and parents alike are compelled to take action. However, when people simply fail to be excellent, it’s hard to know what to say.
The Solution
Establish new and higher expectations. Don’t deal with a specific instance; deal with the overall pattern. If you want someone to show more initiative, tell him or her. Give specific examples of when the person ran into a barrier ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.