Skip to Main Content
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
book

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

MAKE ASSIGNMENTS—PUT DECISIONS INTO ACTION

Now let’s take a look at the final step. You’ve engaged in healthy dialogue, filled the pool of meaning, decided how you’re going to draw from the pool, and eventually come to some decisions. It’s time to do something. Some of the items may have been completely resolved during the discussion, but many may require a person or team to do something. You’ll have to make assignments.

As you might suspect, when you’re involved with two or more people, there’s a chance that there will be some confusion. To avoid common traps, make sure you consider the following four elements:

• Who?

• Does what?

• By when?

• How will you follow up?

Who?

To quote an English proverb, “Everybody’s business is nobody’s business.” ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

Kerry Patterson, Joseph Grenny, Ron McMillan
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
Crucial Conversations

Crucial Conversations

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
Crucial Conversations

Crucial Conversations

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Publisher Resources

ISBN: 9780071771320