September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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HOW TO CHOOSE
Now that we know the four methods, let’s explore which method to use at which time—along with some hints about how to avoid common blunders.
Four Important Questions
When choosing among the four methods of decision making, consider the following questions:
1. Who cares? Determine who genuinely wants to be involved in the decision along with those who will be affected. These are your candidates for involvement. Don’t involve people who don’t care.
2. Who knows? Identify who has the expertise you need to make the best decision. Encourage these people to take part. Try not to involve people who contribute no new information.
3. Who must agree? Think of those whose cooperation you might need in the form of authority or influence in ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.