September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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BUT I COULD NEVER DO THAT!
Reading a complicated interaction like this one might lead to two reactions. First, you might think, “Wow, these ideas could actually work!” And at the same time, you could be thinking, “But there’s no way I could think that clearly in the middle of that kind of delicate conversation!”
We admit that it’s pretty easy for us to put all the skills together when we’re sitting at a computer creating a script. But the good news is, that’s not where these examples came from. They came from watching skilled people in action. People do act like this all the time. In fact, you do on your best days.
So don’t overwhelm yourself by insisting that you think and act this clearly and professionally during every heated and emotional ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.