September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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INSUBORDINATION (OR OVER-THE-LINE DISRESPECT)
WHAT IF THE PEOPLE you talk to not only are angry, but also become insubordinate? How do you handle that?”
The Danger Point
When you’re discussing a tough issue with employees (or even your kids), there’s always the chance they’ll step over the line. They’ll move from a friendly dispute to a heated discussion and then into the nasty territory of being insubordinate or acting disrespectful.
The trouble is, insubordination is so rare that it takes most leaders by surprise. So they buy time to figure out what to do. And in so doing, they let the person get away with something that was way out of line. Worse still, their perceived indifference makes them an accomplice to all future ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.