September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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CONCLUSION—IT’S NOT ABOUT COMMUNICATION, IT’S ABOUT RESULTS
Let’s end where we started. We began this book by suggesting we got dragged somewhat unwillingly into the topic of communication. What we were most interested in was not writing a book on communication. Rather, we wanted to identify crucial moments—moments when people’s actions disproportionately affect their organizations, their relationships, and their lives. Our research led us time and again to focus on moments when people need to step up to emotionally and politically risky conversations. That’s why we came to call these moments crucial conversations. The current quality of your leadership and your life is fundamentally a function of how you are presently handling these moments. ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.