3.5 existing teChniques for KnowleDge aCquisition 63
(an online protocol analysis). With an offline protocol analysis, the verbal
protocol will be gathered after the expert solves the problem. Qualitative
expert knowledge—also called tacit knowledge—is typically acquired with
this technique. It helps identify various types of knowledge, such as goals,
decisions, relationships, and attributes.
3.5.3 Surveys and Questionnaires
When gathering quantitative factual knowledge—also called explicit knowl-
edge—surveys and questionnaires are useful. The processes are comparatively
easy and recommended to automate the efficient processing of the collected
knowledge and analyzing the results.
3.5.4 Observation
Observing experts in a liv ...