
4.6 the Knowledge ManageMent proCess 103
4.6.1 Knowledge Discovery and Innovation
The knowledge discovery phase encompasses activities regarding the iden-
tification and acquisition of knowledge. Basic sources of knowledge are
people, policies, and procedures. Generally, tacit knowledge is extracted
from people and policies, and explicit knowledge is obtained from processes,
documentation, and reports. Besides discovering the “known” entities for
further representation into the repository for future use, one may have to
think about creating new knowledge. Such creation of knowledge may be
considered “knowledge innovation. ...