4.10 Knowledge ManageMent roles and responsibilities 113
ians), and technology experts. Users are the individuals in the organization
who are personally involved in the act of creating and using knowledge.
This group includes professionals, technologists, managers, and others who
possess and apply both tacit knowledge and explicit knowledge. The knowl-
edge and expertise they have is specialized and focused on the organization’s
domain of activity.
Knowledge professionals are the individuals in the organization who
have the skills, training, and know-how to organize knowledge into systems
and structures that facilitate the productive use of knowledge resources. They
include librarians, records managers, archivists, and ...