
4.7 Knowledge ManageMent tools and teChnologies 105
to extraction of the existing knowledge, but also to the creation of innova-
tions, because it provides an opportunity to explore various alternatives to
complete a given task. Some organizations employ an information audit to
identify the knowledge needs and limitations of the existing methods of do-
ing business. In addition to meetings and discussions, formal presentations
and conceptual mapping of employees’ knowledge can be used to extract
knowledge. Also, with the help of intelligent agents, such as semantic search
and information retrieval agents, such tasks can be carried out. Figure ...