
108 Chapter 4 KnowledgeManageMent
4.7.4 Technologies for Knowledge Management
There are four prominent technologies for knowledge management:
Managing knowledge: 1.
In general, artificial intelligence, and, in particular, knowledge-based
systems, are an excellent platform for capturing, sharing, and applying
certain types of knowledge. Knowledge-based systems were designed
primarily to apply knowledge automatically. In many KM contexts, we
just want a tool to support knowledge capture, discovery, and sharing—
we may not need automatic application. However, the ability of knowl-
edge-based systems to apply knowledge can ...