118 Chapter 4 KnowledgeManageMent
4.12.2 Knowledge Management Model
Ikujurio Nonaka (1991) articulated a model of “knowledge creation” in
which he proposed four “knowledge-creating” processes: socialization, ex-
ternalization, combination, and internalization.
Hedlund and Nonaka (1993) presented a framework for discussing
knowledge management in which creating and exploiting knowledge within
an organization revolves around the interaction of tacit and explicit knowl-
edge. They provide a conceptual framework that looks at different aspects of
knowledge management. This model reinforced an important idea—that the
survival and success of organizations will depend on how well they create,
transfer, and exploit their knowledge ...