96 Chapter 4 KnowledgeManageMent
form to support further operations on it. During management activities,
processes such as identification, acquisition, organization, representation, use,
sharing, and conversion (innovation) are incorporated to get optimum usage
of this vital knowledge for the organization.
With the help of such knowledge management, the organization gains
better understanding, sharing, and utilization of existing knowledge. All
of the knowledge management activities result in documentation of this
knowledge in the form of a centrally available repository. This repository
contains knowledge assets such as business processes, customers, key people
of the business, organizational memory,