
106 Chapter 4 KnowledgeManageMent
new policies for the organization. Proper documentation preserves an orga-
nization’s valuable knowledge and prevents loss of knowledge if an employee
leaves the company, as well as increasing decision-making productivity. The
typical process of documentation incorporates authoring, testing, editing,
and correcting errors according to the comments made by the documents’
authors or committees.
As stated earlier, knowledge documentation encompasses the organizing,
encoding, and representation techniques. Design methods like algorithms,
product data management, a thesaurus (to find similar