120 Chapter 4 KnowledgeManageMent
and then use simple visual diagrams to stimulate discussion among users and
knowledge experts. This discussion process generates ideas and insights as
to how the knowledge should be used, how decisions are made, the factors
that motivate, and so on. The knowledge engineer then has to construct the
conceptual model based on what has been discussed during the knowledge
acquisition stage. This knowledge is then communicated to the information
specialist, who will transform the model into workable computer programs
or codes. This approach is similar to that of software engineering, where
models are used to represent user requirements. The main difference here
is that in knowledge engineering, ...