102 Chapter 4 KnowledgeManageMent
preserved and used. Experts themselves may be utilized to contribute to the
development process of this knowledge repository, which is why they are
the basic source of the tacit knowledge at the discovery phase of the system.
Concerned people may play different roles, not only in providing knowl-
edge, but also in conceiving, planning, developing, and maintaining the or-
ganizationwide knowledge management system. The KM team (which is
a group of experts responsible for developing the knowledge management
system in an organization), management, personnel, and users are the main
people involved in the process.
4.5.2 Procedures
Standard procedures and basic operations within an organization normally ...