
4.5 eleMents of Knowledge ManageMent 101
leadership, structure, culture, and communication methodologies, have an
effect on these core elements. Figure 4.1 describes the knowledge manage-
ment elements and how they relate to the organizational factors.
4.5.1 People and Skills
It is now clear that the highly skilled work force, with its expertise in a
given domain, is one of the critical factors of success in any business. From
performing routine procedures and basic transactions of the business to the
strategic policy determination, organizations are dependent on their hu-
man resources. In other words, the