324The Complete Guide to Systems Thinking and Learning
Suggestions for Use:
(concluded)
Step #9B—Alignment of Delivery
_______43.a.Do the organization’s computer and telecommunications technology have a
specific change game plan in place to support the Strategic Direction?
_______b.Has a business process reengineering program been set up to lower costs,
improve efficiencies, and better support the customer (better-faster-cheaper)?
Step #9C—Attunement of People’s Hearts and Minds
_______44.a.Have all your people management/HR processes been assessed/audited and
modified to support your strategic direction?
_______b.Do you have a specific, ident ...
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