72The Complete Guide to Systems Thinking and Learning
Tool #8Buy-In and Stay-In
Application of Systems Dynamics #8: Entropy
Focus continually/regularly on reversing entropy—the normal tendency of a system to run down
and deteriorate over time—with feedback. “Buy-in” isn’t the killer of change—it’s the lack of
“stay-in” over time that kills change.
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This gives rise to Systems Question #7—
What do we need to do to ensure buy-
in/stay-in and perseverance over time (to reverse entropy)?
All business problems conform to the laws of inertia—the longer you wait, the harder the
problem is to correct. Incremental degradation is the main barrier to achieving ...
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